What's actually built
Real features for real fieldwork
We don't list roadmap items as features. Everything below is built, tested, and shipping. If your team needs it in the field, it works in the field. With or without signal.
Primary differentiator
The only field service software with true offline-first architecture
Competitors show a cached screen and call it "offline mode." ServiceCentric stores your entire work context locally (customers, jobs, invoices, photos) and syncs intelligently with server-side conflict resolution when connectivity returns. No data loss. No duplicate entries. No excuses. Native apps for iOS and Android keep your field team productive anywhere. The web app gives your office staff full access from any browser.
True Offline-First
Not "works offline sometimes." Every screen, every form, every photo is fully functional with zero signal. Your crew completes jobs in basements and rural dead zones. Everything syncs automatically when connectivity returns. No lost work. Ever.
Multiple Service Addresses
Real businesses serve customers at multiple locations. ServiceCentric treats this as a first-class feature, not a workaround. Manage service, billing, and mailing addresses independently under a single customer record. Schedule jobs at the right site every time.
Recurring Jobs with Real Flexibility
Go beyond basic "weekly" or "monthly" schedules. Set up service on the first and third Monday. Every other Tuesday and Friday. The 15th of each month. Maintenance contracts don't follow simple patterns, and your scheduling tool shouldn't either.
Complete Invoicing & Credit Memos
Create invoices on-site, track payments, and handle the messy stuff: partial payments, credit memos applied to future invoices, refunds to original payment method. Automatic payment receipts and overdue detection built in.
Granular Team Permissions
Not everyone needs to see everything. Control who can view pricing, create jobs, record payments, or edit schedules on a per-person basis. Your dispatcher doesn't need to see costs. Your tech doesn't need customer billing info. Real control without the complexity.
Photos That Just Work
Snap before-and-after photos on the job. They attach to the work order instantly, even without signal. When your tech gets back in range, photos upload fast without eating through their data plan. No extra apps, no manual steps.
Full Job Lifecycle Tracking
Every job moves through clear stages: Scheduled, Dispatched, En Route, On Site, In Progress, Completed. Automatic timestamps capture travel time, wait time, and work duration. Reschedule with history. Cancel without losing data.
Service Catalog & Line Items
Standardize your pricing once. Technicians build accurate invoices in the field using pre-configured service items, labor rates, and materials. No guessing on pricing, no calling the office for a quote.
See how it works in the field
Product demo coming soon